Help / FAQ

-My battery does 500mAh and it offers me a 800mAh, is that it is a problem?

Non. Battery capacity (Ampere hour) corresponds to its autonomy and may therefore change without any danger to your device. You can imagine a 500 litre tank replaced with a 800-litre tank, only the operating time will be elongated.

-I search a battery for a specific device, can you help me?

Yes, if you do not find your battery through the search engine, you can use the specific quote form. Or call us at 02 47 54 51 57.

-Do I have to register to order?

Yes, although the information requested is used only to process your order, registration is required to order. You can then have a history of all your orders.

-Can I cancel an order I just validate?

You can cancel every order if it has not yet been paid. Otherwise, you have 7 days to cancel your order or return us articles if they have already been shipped.

-Can I change an order after its validation?

Once your order is confirmed, you can no longer change the items in your order. On the other hand, you can apply for your order with a customer Advisor (within a maximum of 1 hour after validation) by using the following form. or by calling 02 47 54 51 57.

-I can not read the data sheets! How should I do?

If you are unable to read the data sheets in pdf you can download the software at this location: Adobe reader

-I have a problem of delivery!

If you are absent the day of the delivery of your parcel, and it was shipped to you via Colissimo, he will be released in mailbox at the address indicated when ordering.
In the event of mailbox with too small dimensions, a second presentation of the package may take place the next day. If absent, a notice is deposited in your mailbox. You will have approximately ten (10) days to collect your parcel at your post office.

If your parcel is sent by carrier and you are absent at the time of delivery, leave you a notice on which included his phone number so you can call him to arrange a new delivery date.

- If your package is damaged :

We ask that you do not receive a damaged package (bearing the traces of opening and/or deterioration carton): you must refuse it.

Indeed, packages leaving batteries4pro.com warehouses are always impeccable, with bands of warranty which should be visible and intact, and must be delivered in that State.

If a damaged package has been deposited in your mailbox or your guardian has approved it, the package is considered "accepted in the State". If no reserve has been issued, we will not be able to take into account the possible disappearances or to compensation.

-Is payment by card secure?

For security of transactions, Batteries4pro.com appealed to the Crédit Mutuel secured payment system.

Your bank details are encrypted on your computer and then transmitted securely to servers for authorization which are then verified your data from your bank in order to prevent abuse and fraud.
This procedure is managed by 128 - bit SSL encryption technology, the most widely used and most effective in the world. Transfers via the Internet, then it's impossible to read: nothing passes in the clear on the web!

A payment confirmation message is sent to you by email immediately after your purchase.

Once your payment is validated, your data are destroyed: this is the reason why we redemandons you every new order your credit card number.

The rules for the use of bank cards require banks domiciled in France the obligation to cover the risk of fraudulent use of your card.

We remind you that you must notify any fraudulent transaction to your bank or card issuer.

-What is the minimum order?

The minimum order on batteries4pro.com is €18 /ttc excluding postage. Please complete your order with AA batteries that are always useful. The postage is for an amount of € 148 /ttc.

-Is it possible to pay by credit card?

To ensure the best prices and the best delivery times, we promote online by credit card and Paypal payment because orders are processed instantly.
You can still pay your order by cheque or bank transfer. Your order will be then processed at reception of the cheque or proof of transfer.

For Governments, it is possible to pay by administrative mandate.

See method of payment

-Satisfied or refunded

If for any reason, the product received did not match what you expected:
. You can return to batteries4pro.com in 7 * (seven) days, return to your support costs.
. You will be refunded (credited) of the amount of the price of the item)excluding the shipping costs).

The returned product must be in new condition: complete (connectors, adapter, instructions, etc.) in its original packaging and accompanied by the invoice of purchase.

(*) More than 7 (seven) days, a credit will be granted in the form of coupon code.

-How do I return an item?

Use the return application located in the menu of your account.

"Go in" My orders"choose your order and select the item you want to return.

After validation you will receive a return product agreement. 

You can return the article in colissimo followed only at Batteries4pro, 400, rue Emile Dewoitine 37210 Parcay Meslay
Any shipment without return request is refused by our logistics service.

-Product information

In the context of European regulation EC No * 1907/2006 2006-12-18,
concerning the registration, evaluation, authorization and restriction of chemicals (REACH) and in accordance with article 33, paragraph 1, 
We inform you that the range of batteries all buttons and cylindrical lithium CR Varta contain
the following product included in the list of svhc (SVHC) published by the European Agency for
chemical products (ECHA) June 18, 2012 1,2 - dinethoxyethane; ethylene glycol dimethyl ether (EGDME) - case n * 110-71 - 4 
Parallel batteries buttons NIMH rechargeable s Varta ref:55850704090 and 55850704190 contain the following products: 
Hexabromocyclododexine (HBCDD) - Case No. * 25637-99-4 and its derivatives case n * 3194-55-6 and 134237-50-6/50-7 and 50-8 

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